At Wizebets Casino we place the highest value on protecting the personal and financial information of everyone who plays with us. Our approach to data protection is straightforward and consistent. We collect only what is necessary to run accounts smoothly and meet our legal duties. Every decision we make about your information is guided by the need to keep it secure and used appropriately.
The Information We Collect
When you open an account we ask for basic personal details such as your name, date of birth, email address and residential address. These details allow us to create and maintain your profile. During the verification process we may request documents that confirm your identity and address. This step helps us meet regulatory requirements and keep the platform safe for all players.
Payment information is also gathered when you deposit or withdraw funds. We record the payment methods you choose, such as Visa, Skrill or Neteller, along with the transaction amounts. This data is required to process your requests accurately and to prevent unauthorised activity. We do not store full card numbers or other sensitive financial credentials beyond what is essential for completing transactions.
In some cases additional information may be collected if you contact our support team or participate in any verification checks. All of this material is treated with the same level of care.
How We Use Your Data
Your information serves several clear purposes. We use it to manage your account, process deposits and withdrawals, and verify that each player meets the required age and identity standards. Transaction records also help us detect and reduce the risk of fraud or other misuse of the platform.
From time to time we may send emails about account updates or changes to our services. These messages are kept to a minimum. You can opt out of marketing communications at any point by adjusting the settings in your account or by following the instructions in the email itself. We never use your data for purposes outside the operation of the casino or our legal obligations.
Data Sharing & Third Parties
We do not sell player data to any third party. Information is shared only with organisations that perform essential functions for us. These include game providers such as Evolution, payment processors that handle Visa, Skrill and Neteller transactions, and regulatory bodies connected to our offshore licence in Costa Rica.
Each of these partners is required to handle data in line with strict confidentiality standards. We limit the information shared to what is strictly needed for the specific task. No unnecessary access is granted, and all transfers are protected by appropriate safeguards.
Data Security & Retention
Technical measures such as SSL encryption and secure servers are in place to protect your information from unauthorised access. We review these systems regularly and update them when needed. Access to personal data within our organisation is restricted to staff who require it for their work.
Data is kept only for as long as necessary to comply with legal requirements, including Anti-Money Laundering rules set by our regulatory body. Once the retention period ends, records are securely deleted or anonymised so they can no longer be linked to an individual.
Your Privacy Rights & Contact Info
You have the right to request access to the data we hold about you, to ask for corrections if any details are inaccurate, and to request deletion of your information where this does not conflict with our legal obligations. These rights can be exercised at any time.
If you wish to make a request or have questions about how your data is handled, please Contact Support through 24/7 Live Chat or Email. Our team can also be reached via the FAQ section on the site. We aim to respond clearly and promptly to every enquiry.
You can manage your communication preferences and certain account details directly in Account Settings.